DIRECTOR OF HEALTH CENTER OPERATIONS
Company: ESPERANZA HEALTH CENTERS
Location: Chicago
Posted on: October 19, 2024
Job Description:
Is this your next job Read the full description below to find out,
and do not hesitate to make an application.
Description:
Esperanza Health Centers offers benefits to all its full-time
employees:
BCBS Medical PPO Plans - Ameritas Dental - Eye Med Vision - Tuition
Reimbursement up to $5,000 per year -10 Paid Holidays and 26 Days
of Paid Time Off
Compensations (Based on experience): $102,800 - $130,600
The Director of Health Center Operations is responsible for
enhancing the patient experience by harmonizing personalized
high-quality care with efficient, dependable, and compliant systems
across all facilities, aligning with Esperanza's mission, values
and goals. Equally, the Director leads the health center operations
team by fostering a culture of growth, promoting work-life balance,
and encouraging a shared vision. This role empowers Health Center
Managers to exceed patient expectations, thereby making a
meaningful impact on our community. The Director works closely with
the Chief Operating Officer and collaborates with the Senior
Leadership Team to ensure strategic plan goals are met.
Primary Duties and Responsibilities:
Operational Leadership:
- Oversee the day-to-day operations of all healthcare facilities
within the organization.
- Develop and implement operational policies, procedures, and
systems that ensure high-quality care, patient safety, and
regulatory compliance.
- Lead initiatives to improve operational efficiency, patient
experience, and service delivery.
- Leads, attends and participates in all relevant and required
meetings and workgroups.
Strategic Planning:
- Collaborate with the Chief Operating Officer to develop and
execute long-term strategies for increased patient access, improved
patient satisfaction, improved employee engagement, and operational
excellence.
- Analyze operational performance data and trends to inform
strategic decision-making.
- Identify and pursue opportunities for innovation in healthcare
delivery and operations.
Financial Management:
- Manage the operational budget, ensuring financial performance
aligns with organizational goals.
- Monitor and control operational costs, optimizing resource
allocation and utilization.
- Work with Health Center Managers to manage center-specific
operational budgets.
Team Leadership:
- Lead, mentor, and develop a high-performing operations
management team, fostering a culture of excellence, accountability,
and continuous improvement.
- Ensure appropriate staffing levels, staff training, and
professional development opportunities.
- Promote collaboration across departments to ensure seamless
patient care and service delivery.
Patient Experience:
- Develop a streamlined patient journey from registration to
checkout, utilizing process improvement cycles, optimal staffing
ratios, and advanced training and technology.
- Develop and implement quality audits along the patient life
cycle to ensure quality and drive improvements.
- Analyze patient satisfaction data to inform training, systems
improvement, and technology needs.
Compliance and Risk Management:
- Ensure all operational activities comply with relevant federal,
state, and local regulations, including healthcare standards and
safety protocols.
- Collaborate with Compliance Officer to align operational
processes and procedures with relevant regulations.
- Ensure timely and thoughtful resolution of incidents and
patient grievances, working with Health Center Managers to prevent
recurrence.
Performance Improvement:
- Implement and monitor key performance indicators (KPIs) to
measure and improve operational performance.
- Partner with other department leaders such as communications,
clinical, human resources, facilities, quality, informatics, and
finance to align operational goals and improve systems and
processes.
- Stay informed of healthcare advancements and recommend
operational projects that keep Esperanza at the forefront of
patient care.
Stakeholder Engagement:
- Collaborate with providers, and support staff across
departments to ensure alignment of operational goals with clinical
objectives.
- Foster relationships with external stakeholders, including
community organizations, partners, and vendors.
- Represent the organization at learning collaboratives, industry
conferences, networking events, and public forums.
Marginal Functions
- Attends and participates in staff meetings and attends other
meeting as assigned.
- Cooperates with other personnel to achieve department
objectives and maintains good employee relations.
- Performs other related duties as assigned or requested.
Performs both essential and marginal job functions in a safe
manner.
Requirements:
- 7-10 years of experience in healthcare operations, with at
least 5 years in a leadership role.
- Bachelor's degree in healthcare administration, business
administration, or a related field.
- Electronic Health Records experience
- Clinical certification (MA or RN) preferred
- Bilingual English/Spanish preferred
- Master's degree in healthcare administration, business
administration, or related field preferred
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal
skills.
- In-depth knowledge of federal and state regulations governing
healthcare operations, including but not limited to HIPAA, HRSA,
and PCMH.
- Proven ability to manage budgets, optimize costs, and improve
operational efficiency.
- Familiarity with process improvement methodologies.
- Strong analytical and problem-solving abilities, particularly
in using data for decision-making.
- Ability to work in a fast-paced, dynamic environment.
- Ability to work flexible hours and travel up to 50% between
sites.
#J-18808-Ljbffr
Keywords: ESPERANZA HEALTH CENTERS, Waukesha , DIRECTOR OF HEALTH CENTER OPERATIONS, Executive , Chicago, Wisconsin
Didn't find what you're looking for? Search again!
Loading more jobs...