Director, Client Integration

Company: The Post At Mint Hill Llc
Location: Chicago
Posted on: November 15, 2024

Job Description:

Job Description

The Client Integration team at Epsilon holds a key role in integrating our clients' first-party data into our platform. This team combines elements of engineering, consulting, and technical account management to facilitate integration, ensure its ongoing success, and assist with digital campaigns. Our work involves understanding our clients' marketing objectives and adjusting Epsilon's technology to reach these goals. In this role, you'll have the chance to solve challenging technical problems and work with some of the top names in advertising.

The Director of Client Integration is a hands-on leadership role within our team. After acquiring proficiency in our platform and tools, you will actively participate in both company and client initiatives, collaborating with cross-functional teams. Your involvement will span across the client lifecycle, from onboarding through campaign execution, to continual support. Your primary responsibilities will include spearheading strategic initiatives and managing a dedicated team within the organization, reinforcing our commitment to client success.

Responsibilities

• Manage and mentor a team including both managers and individual contributors. Ensure the quality and efficiency of their output and serve as the primary point of escalation.
• Set standards for the team with regards to client support, technical excellence, and customer service to cross-teams
• Drive results with both internal impact on client integration, and externally to other cross-teams and clients
• Continually evaluate team's bandwidth against current work, incoming sales, and product pipeline to identify staffing and training needs.
• Advisor to internal/external stakeholders and proactively reaches out to educate on best practices, new tools, and industry trends
• Continuously challenge status quo and looks both holistically and granularly to identify automation and innovation opportunities
• Inspire team by providing growth opportunities through impactful goals and cross-training
• Provide relevant, timely, and concise information to senior and executive leadership.
• Proactively evaluate companywide processes and looks to improve them, with focus on making an impact across the team and organization.
• Occasional travel required (approximately 1-2 days per quarter) Job Description
  
  The Client Integration team at Epsilon holds a key role in integrating our clients' first-party data into our platform. This team combines elements of engineering, consulting, and technical account management to facilitate integration, ensure its ongoing success, and assist with digital campaigns. Our work involves understanding our clients' marketing objectives and adjusting Epsilon's technology to reach these goals. In this role, you'll have the chance to solve challenging technical problems and work with some of the top names in advertising.
  
  The Director of Client Integration is a hands-on leadership role within our team. After acquiring proficiency in our platform and tools, you will actively participate in both company and client initiatives, collaborating with cross-functional teams. Your involvement will span across the client lifecycle, from onboarding through campaign execution, to continual support. Your primary responsibilities will include spearheading strategic initiatives and managing a dedicated team within the organization, reinforcing our commitment to client success.
  
  Responsibilities
  
  
  • Manage and mentor a team including both managers and individual contributors. Ensure the quality and efficiency of their output and serve as the primary point of escalation.
  • Set standards for the team with regards to client support, technical excellence, and customer service to cross-teams
  • Drive results with both internal impact on client integration, and externally to other cross-teams and clients
  • Continually evaluate team's bandwidth against current work, incoming sales, and product pipeline to identify staffing and training needs.
  • Advisor to internal/external stakeholders and proactively reaches out to educate on best practices, new tools, and industry trends
  • Continuously challenge status quo and looks both holistically and granularly to identify automation and innovation opportunities
  • Inspire team by providing growth opportunities through impactful goals and cross-training
  • Provide relevant, timely, and concise information to senior and executive leadership.
  • Proactively evaluate companywide processes and looks to improve them, with focus on making an impact across the team and organization.
  • Occasional travel required (approximately 1-2 days per quarter)
    Qualifications
    
    
    • Ideal candidates will have an excellent business aptitude coupled with a strong technical background
    • A proven track record in successfully managing and leading large initiatives, including aspects of design, vision, and organization of the effort.
    • Previous AdTech and MarTech experience
    • Excellent communication and client-facing skills, ability to convey technical aspects to a non-technical audience
    • Strong attention to detail and delivery of high-quality results
    • High level of expertise with web technologies
    • Strong command of SQL, JavaScript and hands-on programming experience
    • Previous experience in working with databases, including an understanding of database structures and the ability to run queries for data interaction and analysis
    • Prior consulting experience is desirable
      Experience and Education
      
      
      • 15+ years of experience in a technical role
      • 10+ years leadership experience
      • 5+ years of experience in digital marketing technology
      • Bachelors in Computer Science, MIS or related field, or equivalent experience
        
        Additional Information
        
        About Epsilon
        
        Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.
        
        When you're one of us, you get to run with the best.For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
        
        
        • Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
        • Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
        • DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
        • CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
          Great People Deserve Great Benefits
          
          We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
          
          Epsilon is an Equal Opportunity Employer.Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
          
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Keywords: The Post At Mint Hill Llc, Waukesha , Director, Client Integration, Executive , Chicago, Wisconsin