EXECUTIVE DIRECTOR OF ACCESS TRANSFORMATION

Company: Froedtert Health
Location: Menomonee Falls
Posted on: April 7, 2025

Job Description:

Discover. Achieve. Succeed. #BeHereLocation: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.This job is HYBRID.FTE: 1.000000Shift: Shift 1Job Summary:The Executive Director of Access Transformation leads the multi-year, cross-entity redesign of Access systems and experiences. Focused initially on ensuring a consistent patient scheduling experience across all entry points in the ambulatory enterprise, the Access Transformation will create a seamless integrated delivery model that:

• Establishes standards and infrastructure necessary to accurately measure and continuously improve access to high-quality, timely, equitable, patient-and family-centered care,
• Promotes clinician and staff wellness by reducing administrative burden, and centrally supporting designated scheduling, business, and operational tasks,
• Through innovation and economies of scale, creates a coordinated, cost-efficient, financially viable model for supporting sustainable growth and exceptional ambulatory care across the enterprise.EXPERIENCE DESCRIPTION:--- Minimum of 10 years work experience in management, organizational transformation, project delivery, or customer relationship management, with the majority of time either healthcare (within organization or consulting) or technical role matching job.--- Minimum of 5 years experience managing complex ambulatory operations including but not limited to access, patient throughput, capacity management, clinic management, and patient experience.Experience leading Access Transformation in a large, complex academic environment, preferred.EDUCATION DESCRIPTION:Bachelor's degree required. Educational experience related to process or industrial engineering, data and analytics, health systems or healthcare operations, or human-factor design preferred. Master's Degree in process or industrial engineering, data and analytics, health systems or healthcare operations, organizational psychology, or human-factor design preferred.TRAINING DESCRIPTION:Epic Cadence.SPECIAL SKILLS DESCRIPTION:Very strong in majority if not all of these categories:

• Critical thinking/problem-solving skills: capable of leading broad set of executives through a complex problem-solving process;
• Analytical skills: needs to be able to structure and guide complex analytics using scheduling, financial, patient experience, and call center data to support project needs;
• Presentation skills: capable of developing and writing complex presentations for any audience using multiple formats;
• Client relationship skills: able to build peer-like relationships with senior executives and provide critical thought partnership on intellectual/organizational/political questions;
• Project management skills: capable of leading large enterprise teams of senior stakeholders efficiently through process to manage relationship work or complete projects;
• Team/office leadership: capable of inspiring teams of people to achieve results; accountability for Office culture.Perks & Benefits at Froedtert HealthFroedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits availableThe Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
    #J-18808-Ljbffr

Keywords: Froedtert Health, Waukesha , EXECUTIVE DIRECTOR OF ACCESS TRANSFORMATION, Executive , Menomonee Falls, Wisconsin