Customer Service (Service Specialist/ Parts Services)

Company: Aditi Consulting
Location: Waukesha
Posted on: February 16, 2025

Job Description:

Payrate: $20.71 -$20.71/hr

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Summary:
Associate drives solutions for customers needing parts for medical equipment during standard business hours.

Essential ResponsibilitiesPerform professional customer call handling and communication.
Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
Deliver part solutions within the required global compliance guidelines
Optimize all cycle time elements associated with the order fulfillment process.
Act independently in a self-directed manner.
Directly place orders with internal and external suppliers.
Leverage computer tools and on-line databases to determine best actions to take on orders.
Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
Create commercial invoices for some international orders when necessary.
Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.


Qualifications/Requirements:Customer communications and problem solving experience
Parts logistics and global systems understanding
Demonstrated team player that is effective working independently in a complex environment
Experience with Microsoft Office and Oracle applications


Desired Characteristics:Associated Degree or equivalent experience
Oracle application experience
Proven strong customer advocate
Working knowledge of customs processes
Demonstrated Product Structure knowledge


Pay Transparency:
The typical base pay for this role across the U.S. is: $20.71 -$20.71 per hour. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy-policy).

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter.

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Keywords: Aditi Consulting, Waukesha , Customer Service (Service Specialist/ Parts Services), Hospitality & Tourism , Waukesha, Wisconsin