Customer Service Representative

Company: Holcim
Location: Waukesha
Posted on: April 3, 2025

Job Description:

WHAT YOU'LL BE DOING:

* Deliver a high level of service to Holcim's customers
* Work effectively and efficiently to resolve customer issues and answer basic application questions or escalate to Customer Service Manager
* Accurate order entry ensuring all information is correct
* Create and maintain effective relationships with Area Sales Managers/Independent Representatives
* Collaborate with Shipping, Production, Purchasing, and Accounting departments regarding orders
* Assist in handling Holcim questions and orders.
* Ensure quality control procedures and policies are performed
* Organize and maintain all required paperwork, records and documentation
* Provides suggestions for improvement of departmental processes
* Maintains professional demeanor during all interactions with customers

WHAT WE ARE LOOKING FOR:

* A minimum of two to three years of customer service experience required
* Associates Degree or certificate program preferred
* Strong office tool skills, including MS Office suite
* Ability to multitask and work with minimal supervision
* Must possess superior customer service skills
* Exceptional organizational skills and attention detail is required
* A strong technical aptitude is preferred
* Must have effective verbal and written communication skills
* Must possess a positive attitude and be a team player
* Must be able to work overtime if needed

COMPLEXITY:

Work is performed with some direction and supervision: has some latitude in determining work objectives and goals. Erroneous decisions and/or failure to get results may cause serious delays or substantially increase costs; may cause poor employee or customer relationships.

PHYSICAL / MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS:

Regularly sits throughout the day

Regularly utilizes depth perception, peripheral vision and close focus

WHAT WE OFFER

--- Competitive Compensation

--- Retirement Savings

--- Medical, Dental, Disability and Life Insurance Coverage

--- Holistic Health & Well-Being Programs

--- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for Health and Dependent Care

--- Vision and other Voluntary Benefits and Discounts

--- Paid Time Off and Holidays

--- Paid Parental Leave (Maternity and Paternity)

--- Educational Assistance Program

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please include a note on your application or reach out to us directly.

Holcim Solutions and Products US, LLC takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Did we spark your interest? Build your future with us and apply!

Nearest Major Market: Waukesha

Nearest Secondary Market: Milwaukee

Keywords: Holcim, Waukesha , Customer Service Representative, Hospitality & Tourism , Waukesha, Wisconsin