Tech Support Specialist - Customer Experience Expert

Company: Best Buy
Location: Appleton
Posted on: November 2, 2024

Job Description:

We're seeking a Tech Support Specialist to join our team at Best Buy. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support, knowledge, and solutions. Our team will provide the training and resources you need to ask the right questions, listen carefully, take detailed notes, and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a supportive, positive environment for anyone facing tech challenges or wanting to get more out of their devices.Key Responsibilities:

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps
• Help set up and repair technology devices for customers
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agentsBasic Qualifications:
  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights, and weekendsWhy You'll Love It Here:At Best Buy, we're committed to helping our employees thrive at work and at home. Our generous benefits include:
    • Competitive pay: $15-$20 per hour, depending on experience
    • Generous employee discount
    • Financial savings and retirement resources
    • Support for your physical and mental well-beingAbout Us:As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online, and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.

Keywords: Best Buy, Waukesha , Tech Support Specialist - Customer Experience Expert, Other , Appleton, Wisconsin